FAQ
Use this text to share information about your product or shipping policies.
How do I place an order?
To place an order for your favorite item, please follow these steps:
1. Browse to the page of your chosen product.
2. Click on the 'ADD TO CART' button to place the item in your cart. You can choose more than one item by increasing the quantity.
3. Once you've finished shopping, click the 'CHECK OUT' button to proceed to checkout.
4. On the checkout page, enter your email address, phone number, and shipping address. Make sure that all information is entered correctly to ensure prompt delivery.
5. Select your preferred billing method and provide details. Ensure that you review your order before proceeding with payment.
6. Click the 'Pay Now' button to complete the order.
How do I know if my order has been confirmed?
Once your order has been processed, you will receive an email confirmation containing all of the necessary details. This email will contain a unique Order ID, such as #1234, as well as a listing of the item(s) you have ordered. Please keep this email for your records, as you may need this information for future reference.
What should I do if I didn’t receive confirmation?
If you did not receive an order confirmation from us, please check your email's spam or junk folder first. If it's not there, please don't hesitate to contact our customer support team at serviceclient@elegante-mode.co.uk, and we'll promptly resend the confirmation to you.
How do I cancel an order?
To cancel your order, please send an e-mail to serviceclient@elegante-mode.co.uk with your request for cancellation. However, please note that once your order has been processed by our warehouses, it cannot be canceled.
We encourage you to only place your order if you are certain that you want to purchase the product. If you need any assistance or have any questions about our products, please don't hesitate to contact our support team.
How do I change my order?
It's important to let us know as soon as possible if you need to make a change to your order. If your order has already been processed by our warehouse, we may not be able to accommodate your request. To request a change to your order, please send an email to support@stamely.com with the details of the change you would like to make (such as your shipping address).
Please note that we cannot guarantee that a change can be made after your order has been processed. Therefore, we recommend reviewing your order carefully before finalizing it to avoid any issues with delivery or fulfillment. If you have any questions, please don't hesitate to reach out to our support team for assistance.
How can I pay my order?
We provide secure, diverse payment options including major cards (VISA, Mastercard, AMEX) and e-wallets (PayPal, Apple Pay, Google Pay, Shop Pay). With Shop Pay, you can also choose interest-free installments. Our prices are displayed in your local currency for your convenience. Please select the payment method that best fits your needs.
In what currency are your products listed?
All prices on Stamely.com are listed in your local currencies.
How secure is my personal information?
At Stamely.com, we prioritize the security and confidentiality of our customers' personal information. All transmissions of sensitive data, including credit card information and personal details, are encrypted using Secure Socket Layer (SSL) technology and comply with PCI level 1, which is an industry-standard for securely processing payments online.
We value your trust and your personal information is never sold, leased or distributed to any third-party entities, ensuring utmost privacy and protection for our customers.
Didn't find your answer?
Don't hesitate to drop us an email at our Contact Us page if you need any help.
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What should I do if I didn’t receive confirmation?
If you did not receive an order confirmation from us, please check your email's spam or junk folder first. If it's not there, please don't hesitate to contact our customer support team at serviceclient@elegante-mode.co.uk, and we'll promptly resend the confirmation to you.
How do I cancel an order?
To cancel your order, please send an e-mail to serviceclient@elegante-mode.co.uk with your request for cancellation. However, please note that once your order has been processed by our warehouses, it cannot be canceled.
How do I change my order?
It's important to let us know as soon as possible if you need to make a change to your order. If your order has already been processed by our warehouse, we may not be able to accommodate your request. To request a change to your order, please send an email to serviceclient@elegante-mode.co.uk with the details of the change you would like to make (such as your shipping address).
Please note that we cannot guarantee that a change can be made after your order has been processed. Therefore, we recommend reviewing your order carefully before finalizing it to avoid any issues with delivery or fulfillment. If you have any questions, please don't hesitate to reach out to our support team for assistance.
How secure is my personal information
At Elegante Mode, we prioritize the security and confidentiality of our customers' personal information. All transmissions of sensitive data, including credit card information and personal details, are encrypted using Secure Socket Layer (SSL) technology and comply with PCI level 1, which is an industry-standard for securely processing payments online.
We value your trust and your personal information is never sold, leased or distributed to any third-party entities, ensuring utmost privacy and protection for our customers.